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(Bookings will not be accepted without this form filled in and faxed to us.) There is a £5  booking fee for stays under 3 nights.  All prices in Pounds Sterling and include continental breakfast, local taxes and service charges.

1. Contact us by E-mail or fax to make your HOTEL reservation. Please allow 24 hours for reservation to be completed.The client accepts that our written confirmation and voucher form the basis of our contract for the reservation.
2. A one-night deposit per room is due upon confirmation of reservation. The balance must be paid at least 4 weeks before arrival date. All reservations must be prepaid. All payments are made in British Pound Sterling in favour of Turquoise Tours and Travel Ltd. We can only accept payments by fax by filling the Reservation Form below. Payments must be made by credit card only (MasterCard, Access, Visa or American Express - 3% surcharge) by filling the Reservation Form and faxing it to us.
3. You will then receive your voucher by fax with the address and telephone number of the hotel.
4. In the very unlikely event that the hotelier cannot provide the booked accommodation, the client understands that the hotelier's responsibility is to find an alternative of at least a similar standard, and provide transportation as appropriate to this alternative hotel. Turquoise takes every precaution to ensure hotels are professionally managed so that any such occurrence is extremely rare. Turquoise Tours shall have no liability in respect of any other costs, losses or damages existing out of or in connection with relocation of accommodation since such relocation is outside Turquoise's control.
5. If a customer is dissatisfied with any aspect of his hotel, this MUST be brought to the attention of the hotel management immediately and the hotel management must be given adequate opportunity to rectify the situation from the outset. If the hotelier cannot resolve matters to the client's satisfaction, Turquoise must also be contacted at the earliest opportunity. A 24hr on call service is provided at weekends (please listen to our answering machine message). If having taken the above action the client is still dissatisfied, complaints should be received in writing within fourteen days of the clients' return (or for agents, within fourteen days of the agent being notified).
6. Every care is taken to ensure that hotel descriptions are accurate. Descriptive material on hotels and services is drawn from information provided by the hotel. As an accommodation booking agency (as opposed to a tour operator), Turquoise Tours cannot be held responsible for any inaccuracies in such information, nor can liability be accepted for changes to facilities which are not communicated to us by the hotel. Particular features or facilities in hotel descriptions form part of the hotel's standard offering and their availability cannot be guaranteed unless specifically requested by the client and confirmed by Turquoise Tours in writing.

Amendment Policy  
1.  Any amendments inclusing name change, date change, hotel change. etc.  outside 72 hours prior to arrival £ 15 charge per booking will be applied. Any amendment within 72 hours prior to arrival, cancellation charges as set out below will be applied. (Except Eurostar. No amendment allowed once the booking has ben made)

 Cancellation Policy - (Hotel only) Important please read
1 - Loss of 1 night deposit per hotel and per room for cancellation made outside 72 hours before arrival at the hotel.
2 - No refund will be issued for cancellations made within 72 hours to 0 hours of arrival.
3 - No refunds will be issued in respect of unused portion of hotel accommodation.
4 - We strongly recommend taking trip cancellation insurance.
Reservations cancelled directly with the hotel will not be accepted.

Eurostar Reservations Policy
Full payment at the time of booking for EUROSTAR reservations.  All reservations must be prepaid. All payments are made in British Pound Sterling in favour of Turquoise Ltd. You will then receive your voucher by fax with the address and telephone number of the hotel or alternatively in the case of HOTEL/EUROSTAR combination, we will deliver your documents including tickets to your London hotel or post them to your U.K. address.

Cancellation Policy (Eurostar)
EUROSTAR reservations, once ticketed,  no cancellation will be allowed and no refund will be issued.
No refunds will be issued in respect of unused portion of train tickets.

To Turquoise Tours - Reservations Office

RESERVATION FORM

Please print this form, complete all questions in black ink and fax to

+44 (0)207-494 0422 or +44 (0)207-494 0420

I wish to  CONFIRM the following reservation:
(Please do not confirm a reservation unless it is definite as charges will be applied for cancellations. (Please see the booking conditions above.)

First name:                              Last name:                               Mr / Mrs / Miss          

Email (please show upper and lower case):                                     @                                                            

Fax number (including country+city code:                                                                       

Telephone number(including country+city code):

Full postal address:

The name of hotel:                                 Arrival date:                  Departure date:             

Number of nights: 
      
(£5 booking fee for reservations under 3 nights. excluding Chateaux bookings which is £ 10)

Room size:   Single (1 person)    /    Twin for 2 (2 single beds)     /     Double for 2 (1 large bed)    /    

Triple for 3    /   Quad for 4    (please indicate)

Total in party:                                                                      Children ages:                                                                                                     

Price per night per person :   £                                 Total price to be paid:   £

HOTEL/EUROSTAR COMBINATION:

No of people:

Departure time from Waterloo:                     AM             PM                 DATE:

Departure time from Gare du Nord:                AM              PM                 DATE:

Standard Class £ per person:                             First Class £ per person          :

Children age:                   Child price £ per person:       

   
FIRST NIGHT GUARANTEE (outside 4 weeks) FULL PAYMENT WITHIN 4 WEEKS
(FULL PAYMENT FOR EUROSTAR  BOOKINGS AT ANYTIME)

Name of the credit card:

Credit card number:                                                        Expiry date:

Please note there will be 3% charge for American express cards only

Issue number (Uk issued debit cards only):

Statement Address of credit card:

I/we  accept the booking conditions as set out above

Total to be charged:  £                                   Signature:
Full payment require within 28 days of travel

Cancellation Policy - (Hotel only) Important please read
1 - Loss of 1 night deposit per hotel and per room for cancellation made outside 72 hours before arrival at the hotel.
2 - No refund will be issued for cancellations made within 72 hours to 0 hours of arrival.
3 - No refunds will be issued in respect of unused portion of hotel accommodation.
4 - We strongly recommend taking trip cancellation insurance.
Reservations cancelled directly with the hotel will not be accepted.

Cancellation Policy (Eurostar)
EUROSTAR reservations, once ticketed,  no cancellation will be allowed and no refund will be issued.
No refunds will be issued in respect of unused portion of train tickets.

Please fax front and signature side of the credit card